Returning to 
your property 
after a flood

Returning to your home after a flood can be a daunting and emotional experience. Amid the relief of coming back, it is crucial to approach the situation with caution to ensure your safety and effectively assess any damage. From checking for structural integrity to addressing potential health hazards, knowing the right steps to take can make the recovery process smoother and safer. This article will guide you through the essential actions to take when re-entering your home after a flood, helping you to navigate this challenging time with confidence.

What to do?

Getting rid of contaminated items:

Contact your local council’s environmental health department for hazardous waste disposal of items polluted by chemicals or sewage.

Throwing things away:

• Most items can go in the bin unless polluted by sewage or chemicals.
• Contact your local council for skips or extra rubbish collections.
• Check with your council on how to dispose of used sandbags.

Food and water safety:

Not using tap water if you notice a change in the colour, taste or smell – contact your water company if this happens.

Not eating food thats touched flood water.

Throwing away food from a fridge if the electricity has been off for more than 4 hours.

Throwing away food from a freezer if the electricity has been off for more than 24 hours.
Check with emergency services before returning home. Only turn on water, gas, or electricity after a utility company or qualified engineer confirms it’s safe. Follow their specific guidance.
Contact your Insurance company

Contact your insurance company to start your claim – they’ll tell you what to do next. If you do not have insurance you’ll need to cover temporary housing and repair costs. Contact your local council and charities for possible grants or support.

Provide this in addition for your claim

Photos of the damage.

Invoices for any temporary repairs.

Invoices for previous work or maintenance on the property.

Policy number.

Date of Birth.

Contact details: Number and Email address.

Date of when the incident occured.

Note of all of the damaged areas ( if know) to the property
If you rent your home, your landlord is responsible for repairs to your home if you’ve got flood damage..
Financial support:

You may be able to get financial support from your local council after a flood. Contact your local council to find out if support is available.

Get help and support
If you need information and advice, contact Floodline:

Telephone: 0345 988 1188

Textphone: 0345 602 6340

24-hour service

Call 999 if in immediate danger.
Mental health and wellbeing:

If you need support with your mental health: speak to your friends and family or your doctor, check the NHS website to find where you can get urgent help for mental health.

Contact the Samaritans to talk to a trained volunteer anonymously for free, confidential support 24 hours a day.